Frequently Asked Questions

  • How do I donate books?

    We would love to accept your second-hand books! Please make sure they are sci-fi, fantasy, horror or thriller only.
    Please see our donate page to send us a message about your donated books.

  • Can you pick up donated books?

    We Will Come To You If:

    • You are a resident of Victoria, we are happy to arrange to pick up any books you wish to donate. You can post your books at our cost if you wish (subject to approval).

    We Won’t Come To You If:

    • You reside outside of Victoria we will require you to post the donated books. However, we will cover all costs associated with postage (subject to approval).

  • What payment methods are available?

    We accept PayPal, AfterPay, GooglePay, ApplePay, and all major Credit/Debit Cards.

    These payments are processed through PayPal Checkouts, Stripe or AfterPay Checkout.

  • Australia-wide Shipping

    We ship items Australia-wide using Australia Post's Regular Flat-rate price of $12.50 per order.

    Free Shipping on orders over $100

    Process & Handling time: 3 Days - we will endeavour to ship your order to you within this timeframe or contact you if there is a delay.

    Pick-up is not available for customers.

    More information Australia Post.

  • International Shipping

    You'll pay a flat rate for the international zone you're shipping to.

    Process & Handling time: 3 Days - we will endeavour to ship your order to you within this timeframe or contact you if there is a delay.

    More information Australia Post.

    * If your country is not available, please contact us.

    Zone 1: New Zealand

    $15

    Zone 2: Asia Pacific

    $20

    Zone 3: USA and Canada

    $45

    Zone 4: UK and Europe

    $30

    Zone 5: rest of world

    $35

  • What is your refund/return policy?

    We are happy to receive returned books within 30 days of purchase. Once we receive the book and there are no clear damages that were not otherwise there when purchased, we will issue the refund to the initial payment method.

    We comply with the Victorian Government’s Refund Rights policy.

    You have the same legal refund rights with second-hand items as you would with a new item.

    You cannot claim a refund for problems which we:

    • Informed you about including:

      • All defects that are visible when examining the item online.

      • Are indicated in photos or the item description on the website.

      • If you have written and agreed to accept a damaged book at a reduced cost.

  • Where are you located?

    We are an online store operating out of Melbourne Vic. Feel free to email us at contact@forbiddenscrollstalestomes.au or through our Contact page.

Forbidden Scrolls, Tales & Tomes Privacy Policy

Effective Date: 5 April, 2024

At Forbidden Scrolls, Tales & Tomes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect and handle information such as email, name, and payment details when you interact with our online bookshop or donate books to us.

1. Information We Collect

When you make a purchase or donation on our website, we may collect personal information including your name, email address, shipping address, and payment information. We may collect this information directly from you or through third-party payment processors such as Stripe, PayPal, GooglePay, ApplePay, and AfterPay.

2. Use of Information

We use the information collected for purposes including:

  • Processing your orders and donations

  • Communicating with you about your purchases or donations

  • Improving our website and services

  • Complying with legal obligations

3. Payment Processors

Forbidden Scrolls, Tales & Tomes partners with trusted third-party payment processors to securely handle your payment information. When you make a purchase or donation, your payment details are encrypted and processed securely by these partners. We do not store your payment information on our servers.

4. Data Security

We take appropriate measures to protect your personal information against unauthorized access or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

5. Sharing of Information

We do not sell, trade, or otherwise transfer your personal information to third parties. However, we may share your information with service providers who assist us in operating our website or conducting our business, as long as they agree to keep this information confidential.

6. Your Choices and Rights

You have the right to access, correct, or delete the personal information we hold about you. You may also choose to opt out of receiving marketing communications from us. If you have any questions or concerns about your privacy rights, please contact us using the information provided below.

7. Updates to this Privacy Policy

We reserve the right to make changes to this Privacy Policy at any time. Updates will be reflected with a revised effective date at the top of the policy.

If you have any questions about our Privacy Policy or how we handle your information, please contact us at contact@forbiddenscrolltaletomes.au

This Privacy Policy is designed to inform you about the collection and use of your personal information by Forbidden Scrolls, Tales & Tomes. Thank you for trusting us with your information.